Some brief notes about our order process and shipping policy:

• CVP makes every attempt to get items to you as quickly as humanly possible.
• Orders are processed within 2 days, Monday through Friday during normal business hours.
• Shipping time estimates begin after an order has been processed and shipped.
• We offer Free Shipping on all orders over $10, with a minimum handling charge applied to orders under $10. Brake pads are not included in the free shipping offer. 
• Free shipping is at our expense and therefore we ship orders using standard ground methods, typically First-Class or parcel mail. Delivery times can vary and the U.S. postal service does not guarantee delivery time or true updated end-to-end tracking.
• Priority Mail should be selected for any order requiring time sensitive delivery and accurate tracking.
• All shipments are at the mercy of the U.S. Postal Service. Shipping time can be impacted by holidays, severe weather, rural delivery routes, or other conditions beyond our control.
• Upon delivery confirmation, all packages are the responsibility of the buyer. If a package should become stolen or incorrectly routed after delivery confirmation, please contact your local post office or carrier.
• See notes about Canadian purchases.
• For questions regarding orders or shipping that have exceeded the shipping times listed here please use our contact form. We are unable to provide shipping status by phone or via our dealer support line so that we may continue to provide value pricing to both customers and dealers. 

Shipping Methods

Our primary shipping service is USPS First-Class or USPS Priority Mail (when selected) for all U.S. shipments.

First-Class packages may take 5-7 business days or more after we have shipped your order, however the postal service will not guarantee a specific delivery time for this type of standard shipping. All packages shipped First-Class are picked up on a daily basis M-F excluding holidays. While the USPS lists the shipping information on their website as "tracking" this is not a true end-to-end tracking process used by other shippers and may not be updated accurately until after delivery. We include delivery confirmation on our orders at our cost to verify final delivery of your item.

Priority Mail is the preferred shipping method for customers requiring timely delivery and online tracking. The shipping charge for Priority Mail also includes our expedited processing of your package to help speed up the process. Priority Mail packages typically take 2-4 business days to deliver after we have processed the order, and may vary depending upon holidays and rural delivery routes in your area where applicable.

Additionally, please note that delivery time is also based on "business" days, Monday through Friday during normal business hours. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed. The same would apply to orders received after normal business hours. Example: an order placed after 4:00 pm (Pacific time) Friday will be processed the following Monday.

We do not normaly offer express shipping as this often takes us away from processing other customer orders in a timely manner. If you require expedited shipping beyond the Priority Mail option please contact CV Performance for our addional fees and conditions.

Delivery Time is dependent on several factors: 

1. Processing time. We do our best to process orders as quickly as possible, so we often get orders out more quickly than is noted. Processing time during the spring and summer riding seasons may be impacted by higher than normal order volume but we do our best to get you your order filled as fast as possible.
2. The method of delivery – as mentioned above our Free shipping option uses the economical First-Class mail method of delivery. These orders are picked up by our postal carrier each day around 4:00 pm pacific time. Priority Mail shipped packages are processed in an expedited manner and hand delivered each afternoon to the postal service's counter. All order ship from California and may take extra time reaching east coast or rural destinations.
3. Circumstances beyond our control. This would include severe weather, natural disaster, errors or delays with the postal service routing, lazy or careless postal workers, and other conditions occuring after an order is shipped.
    

Free Shipping Offers

Orders over $10 qualify for Free Shipping at our expense, which will be shipped by standard First-Class mail. Free shipping promotions are available on domestic shipments only and only apply to orders placed online. Free shipping cannot be applied to brake pads however they will be shipped by Priority Mail and not charged the normal handling fee.

International Orders and Shipping

Due to recent drastic increases in shipping charges imposed by USPS, Canada Post, and other global carriers, our shipping charges have been adjusted effective immediately. 

All orders made from outside of the U.S. MUST be made through Paypal, no exceptions. We do not accept orders placed from other countries and shipped to secondary US addresses.

Shipping costs are calculated at checkout and include both the cost of shipping, international bank process fees, and special processing on our part. Shipping charges are subject to change. We do not ship by regular mail since this does not conform with customs or supply a shipping confirmation required by credit card processors. Orders are not accepted using a foreign billing address and shipped to a U.S. address to avoid customs or shipping charges. Orders received where the billing and shipping address do not match will be held until verification can be made through the bank processor. International orders will ship within 2-3 business days of funds clearing our bank (*after received from Paypal). Attempts to circumvent these policies will result in a cancellation of the order and our right to retain any loss of bank fees. We reserve the right tocancel or deny orders based on our experience shipping to various countries. Also we do not accept orders using international forwarding services. Use of a forwarding service without our knowledge voids our responsibility for accurate delivery.

Canada – Packages are sent by Priority Mail and are subject to delays with US/Canadian Customs processing. Delivery times vary from 7-19 business days after processing* not counting weekends or US holidays. International orders will be packed for shipping within 2-3 business days after funds clearing our bank (*after received from Paypal). Orders outside of the U.S. cannot be shipped to a PO Box. We do not accept orders using a Canadian billing address and shipped to a U.S. address to avoid customs or shipping charges. Orders received where the billing and shipping address do not match will be held until verification can be made through the bank processor. Attempts to circumvent these policies will result in a cancellation of the order and our right to retain any loss of bank fees. We are not the postal service and take no responsibility for any delays on their part.

Express Mail is available to Canada and can take anywhere from 5-10 business days (excluding weekends) due to processing through Canadian Customs clearance.

Brake pads and V-Ductors may NOT be shipped outside of the United States. Attempts to add these items to any non-US order will result in the item being deleted and order adjusted.

UK/Europe – CVP highly recommends ordering our products through a dealer who sells from the Motorcycle Storehouse catalog. Motorcycle Storehouse is our official distributor in Europe and their catalog can be found on the counters of most reputable dealers and service shops. Please support your local shop found on MCS's shop locator.

Those wishing to order directly from CV Performance may do so with the understanding that delivery times may vary greatly based on customs inspections and handoffs between various couriers. Delivery to European countries is slow due to the nature of the contents shipped (metalic parts) that require additional inspection time by Customs authorities. Brake pads and V-Ductors may not be shipped outside of the United States.

Ireland – Some addresses in Ireland that lack a physical street number/address cannot be shipped to since these prevent us from properly tracking a package. If you do not have a numbered street address please visit a local dealer to order our products through the Motorcycle Storehouse catalog.

Australia/NZ – Billing and shipping addresses must match in order to ship any package. Delivery times may vary greatly based on customs inspections and handoffs between various couriers. Brake pads and V-Ductors may not be shipped outside of the United States.
Note – recent changes in handling by Customs authorities in Australia have increased delivery times in some cases up to an additional 2 weeks. These delays are beyond our control and we are currently seeking distributors that can avoid these delays.

APO/FPO shipping
APO/FPO shipments must be addressed to the same name as the buyer and payer. Orders where billing and shipping address do not match will be cancelled. Due to increased security concerns please allow for additional shipping time required for screening of packages.

CV Performance does not ship to the following countries or regions:
Mexico, Central America, South America, South Africa, nations within Africa, the Arabian Peninsula, Asia, Pacific islands other than US territories, Russia and eastern European countries, or other countries that are not an approved or considered a reliable trade partner with the United States. We reserve the right not to do business with any individual within a geographical area that may pose a risk to a successful transaction or delivery. Attempts to circumvent this policy voids all responsibility of proper delivery. 

CV Performance is not responsible for any package once it leaves the United States.