Some brief notes about our order process and shipping policy:
Free Shipping. Parcel Select packages may take 5-10+ business days (M-F) or more after we have shipped your orde. This is an estimate and NOT a guarantee since the postal service will not guarantee a specific delivery time for any shipping other than Priority Mail. All packages shipped USPS are picked up on a daily basis M-F excluding holidays and weekends. While the USPS lists the shipping information on their website as "tracking" this is not a true end-to-end tracking process used by other shippers and may not be updated accurately until after delivery. We include delivery confirmation on our orders at our cost to verify final delivery of your item.
Priority Mail is the preferred shipping method for customers requiring timely delivery and online tracking. The shipping charge for Priority Mail also includes our expedited processing of your package to help speed up the process. Priority Mail packages typically take 2-4 business days to deliver after we have processed the order, and may vary depending upon holidays and rural delivery routes in your area where applicable.
Additionally, please note that delivery time is also based on "business" days, Monday through Friday during normal business hours. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day since all the shippers are closed. The same applies to orders received after normal business hours. Example: an order placed after 4:00 pm (Pacific time) Friday will be processed the following Monday.
We do not normaly offer express shipping as this often takes us away from processing other customer orders in a timely manner. If you require expedited shipping beyond the Priority Mail option please contact CV Performance for our addional fees and conditions.
Delivery Time is dependent on several factors:
Free Shipping Offers
Orders over $20 qualify for Free Shipping at our expense, which will be shipped by standard ground mail. Free shipping promotions are available on domestic shipments only and only apply to orders placed online. Free shipping cannot be applied to brake pads however they will be shipped by Priority Mail and not charged the normal handling fee.
International Orders and Shipping
Non-US orders will ship after a 3 day "cooling" and verification period.
All orders placed from outside of the U.S. MUST be made through Paypal, no exceptions. We do not accept orders placed from other countries and shipped to secondary US addresses without assessing a delivery fee with signature confirmation. We do not ship to PO Boxes or forwarding companies that do not provide signature/delivery confirmation.
Shipping costs are calculated at checkout and include both the cost of shipping, international bank process fees, and special processing on our part. Special delivery fees (signature from secondary ship-to address) is extra. Shipping charges are subject to change. We do not ship by regular mail since this does not conform with customs or supply a shipping confirmation required by credit card processors. Orders are not accepted using a foreign billing address and shipped to a U.S. address to avoid customs or shipping charges. Orders received where the billing and shipping address do not match will be held until verification can be made through the bank processor and may require an additional delivery fee. International orders will ship within 2-3 business days of funds clearing our bank (*after received from Paypal). Attempts to circumvent these policies will result in a cancellation of the order and our right to retain any loss of bank fees. We reserve the right tocancel or deny orders based on our experience shipping to various countries. Also we do not accept orders using international forwarding services. Use of a forwarding service without our knowledge voids our responsibility for accurate delivery and will be at your own risk.
Canada – Packages are sent by Priority Mail and are subject to delays with US/Canadian Customs processing. Non-US orders will ship after a 3 day "cooling" and verification period. Delivery times vary from 7-19 business days after processing* not counting weekends or US holidays. International orders will be packed for shipping within 2-3 business days after funds clearing our bank (*after received from Paypal). Orders outside of the U.S. cannot be shipped to a PO Box regardless of location. We do not accept orders using a Canadian billing address and shipped to a U.S. address to avoid customs or shipping charges. Under special circumstances a secondary shipping address in the US will be accepted however a signature is required and delivery fees will be charged prior to shipping. Orders received where the billing and shipping address do not match will be held until verification can be made through the bank processor. Attempts to circumvent these policies will result in a cancellation of the order and our right to retain any loss of bank fees. We are not the postal service and take no responsibility for any delays on their part. Customer is responsible for all fees including Customs, import fees, and taxes.
UK/Europe – CVP highly recommends ordering our products through a dealer who sells from the Motorcycle Storehouse catalog. Motorcycle Storehouse is our official distributor in Europe and their catalog can be found on the counters of most reputable dealers and service shops. Please support your local shop found on MCS's shop locator.
Orders placed through CV Performance and shipping to Europe/UK may be subject to a verification hold period of no less than 3 days. This has become necessary to prevent fraud. Those who wish to avoid the wait period are encouraged to order through Motorcycle Storehouse.
Australia/NZ – Billing and shipping addresses must match in order to ship any package. Delivery times may vary greatly based on customs inspections and handoffs between various couriers. Brake pads and V-Ductors may not be shipped outside of the United States.
Japan – Billing and shipping addresses must match in order to ship any package. Delivery times may vary greatly based on customs inspections and handoffs between various couriers. Brake pads and V-Ductors may not be shipped outside of the United States.
CV Performance is not responsible for any package once it leaves the United States. Customer shall bear the responsibility for lost or misdirected packages if the address provided is inaccurate or changed.