|FAQ - Questions|
||Is it secure to order from this site?|
|2.||Do you keep my personal information?|
|3.||Can I ship to a different address?|
|4.||When will my credit card be charged?|
|5.||Has my order been shipped? When will my order arrive?|
|6.||How do I track my order?|
|7.||I forgot my account password. How do I retrieve it?|
|8.||What is your return policy?|
|9.||How do I find a product?|
|10.||Where can I find support for CVP products?|
|11.||How can I get information about your company?|
|12.||How do I contact you?|
|13.||How do I find a local dealer?|
|1.||Is it secure to order from this site?
Yes, CVP uses SSL 128-bit encryption to secure your private information. Our shopping cart processes all the information by using the latest security technology and at no time is payment information stored or at risk. Payment information is entered through our bank processor and at no time is your credit card information ever visible to us.
Secured by GeoTrust SSL certificate providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
|2.||Do you keep my personal information?
Only information (name, address, email) is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us. Payment information is never stored nor seen by this site.
|3.||Can I ship to a different address?
To prevent fraud and safeguard our customers, CV Performance only ships to verified billing addresses. Customers requiring an alternate shipping address must checkout through Paypal however, both billing and shipping addresses must be within the United States. Supplying an alternative shipping address is at the customer's own risk and CV Performance will not be responsible for lost or incorrectly routed packages.
Orders for non-U.S. customers must be paid through Paypal and we only ship to the same billing address and country as your billing address, no exceptions. Cross-border shipping addresses that differ from the billing address country are not accepted and will be cancelled/refunded should we catch this, less a processing fee that we incur from our payment processor. Read our Shipping Policy page for all details. Shipping to a freight forwarder is not allowed and is at the customer's own risk.
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|4.||When will my credit card be charged?
Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail following payment approval (registration required). CVP uses Paypal as a payment processor however you may use any major credit without the need for a Paypal account. Note that both payment confirmation and a shipping confirmation will come from our processor Paypal regardless of payment type. An accurate email address is required. Do not use email addresses that block transactional emails or require verification such as Earthlink.
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Has my order been shipped? When will my order arrive?
It cannot be emphasized enough, USPS First-Class Mail is SLOW. Regardlesss of what USPS promises on their site a First-Class package can arrive in as little as 3 days or as long as 2 weeks and they will not guarantee a delivery time. Please consider this when selecting your shipping method. We do not accept returns or cancellations due to slow shipping times by USPS or UPS.
How do I track my order?
It cannot be emphasized enough, USPS First-Class Mail is SLOW. Regardlesss of what USPS promises on their site a First-Class package can arrive in as little as 3 days or as long as 2 weeks and they will not guarantee a delivery time. Please consider this when selecting your shipping method.
|7.||I forgot my account password. How do I retrieve it?
If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.
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What is your return policy?
We do not accept returns due to slow or delayed shipping by USPS.
|9.||How do I find a product?
There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for. You can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.
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|10.||Where can I find support for CVP products?
Support for CV Performance brand products is available from several sources.
1. Our Installation and Instructions page contains videos and written instructions for many CVP brand products.
2. Online support for CVP brand products is available at the Bike-Talk.com forum.
3. Contact CV Performance for email support. Please provide your order number. Support is limited to CVP brand products. Other brands or OE products will require contacting that manufacturer or referring to a factory service manual for instructions.
We are unable to provide technical support for non-CVP brand products, and we do not provide repair advice.
Note that non-CVP brands such as CyclePro, Hawk, V-Factor, MID-USA, or other OE products may require instructions provided by your factory service manual. Please consult a qualified service technician if unsure about the installation of any OE product.
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|11.||How can I get information about your company?
Information about our company is available on the About Us page. CV Performance is a manufacturer and direct distributor. Because of this CVP does not offer telephone ordering to retail customers at this time. To order products by phone please contact one of our Authorized Dealers or online dealers when a dealer is not in your local area.
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How do I contact you?
If you are only able to place your order by phone, please consult our Dealer Page to find a retail dealer in your area to place an order by phone.
We are unable to reply to Earthlink email addresses or provide order confirmations due to Earthlink's outdated spam filtering system. If we receive an automated requests for us to fill out their forms to be added to your approved list, all emails will cease and be deleted. Before contacting us or any other company online, please turn off your Earthlink spam filtering, or select another email provider (preferred) to ensure a reply. This policy applies to both inquiries through our contact form and invoices or order status messages. If you use Earthlink and did not receive an order confirmation or any other reply you will need to login and view the status on our site.
|13.||How do I find a local dealer?
Please visit our Authorized Dealer page for a listing of local dealers, online resellers, and distributors. CV Performance welcomes new dealers and we encourage customers to share our company information with their local shop or reseller. CV Performance strongly supports local independent businesses.
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