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Made in America
Made in America

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FAQ

FAQ - Questions
1.
Is it secure to order from this site?
2. Do you keep my personal information?
3. Can I ship to a different address?
4. When will my credit card be charged?
5. Has my order been shipped?
6. How do I track my order?
7. I forgot my account password. How do I retrieve it?
8. What is your return policy?
9. How do I find a product?
10. Where can I find support for CVP products?
11. How can I get information about your company?
12. How do I contact you?
13. How do I find a local dealer?


Answers
1. Yes, CVP uses SSL 128-bit encryption to secure your private information. Our shopping cart processes all the information by using the latest security technology and at no time is payment information stored or at risk. Payment information is entered through our bank processor and at no time is your credit card information ever visible to us.


2. Only information (name, address, email) is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us. Payment information is never stored nor seen by this site.

We do not sell, trade, or share any of your information under any circumstance. Click here to review our Privacy Policy.
3. To prevent fraud and safeguard our customers, CV Performance only ships to verified billing addresses. Customers requiring an alternate shipping address must checkout through Paypal.

Orders for non-U.S. customers must be paid through Paypal and we only ship to the same billing address and country as your billing address. Cross-border shipping addresses that differ from the billing address country are not accepted and will be refunded less a processing fee.
4. Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail following payment approval. CVP uses Paypal as a payment processor however you may use any major credit without the need for a Paypal account. Note that payment confirmation will come from our processor Paypal regardless of payment type.


5. In most cases a shipping notice will be sent to your email address via Paypal (used for processing only) or USPS. You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order. ONLY products ordered through this site can be viewed here. CV Performance products are sold by several other affiliates and are not logged on this site. Please allow 1-2 business days (M-F) for your order to be processed and packaged before shipping, excluding weekends and holidays. Orders shipped under the Free Shipping option are sent via First-Class mail (US) and typically take 3-7 days after processing to arrive. For Priority Mail shipping please allow 2-3 days (M-F) after processing for arrival. Note that all deliveries are subject to USPS delivery times and we cannot control delays due to circumstances beyond our control. Once we ship an item it is in the hands of the postal service. CV Performance makes no claim or guarantee as to delivery times. Please do not select the free shipping option if you require delivery in less than 7 days. All items ship from California so please allow for extra delivery time to the East coast.


6. Tracking is provided for orders shipped via the Priority option ONLY. All others using the free shipping option are not tracked but instead include delivery confirmation to assure your order is delivered to the address provided during the payment process. Delivery Confirmation may be tracked through the USPS site but please be aware that their online history is not accurately updated until an item is delivered. If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order. Only products ordered through this site can be viewed here. CV Performance products are sold by other affiliates and are not logged on this site. If in doubt refer to your confirmation email for details.


7. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.
8. Our return policy is available on the Terms of Sale agreement. All sales are final however if for any reason a product is determined to be defective CV Performance will accept a return for exchange following authorization. Please contact CVP for details. A return for any reason must be authorized first by contacting CV Performance.


9. There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.
10. Support for CV Performance products is available from several sources.
1. Our Installation and Instructions page contains videos and written instructions.
2. Online support is available at the Bike-Talk.com forum.
3. Contact CV Performance for email support. Please provide your order number.

Note that non-CVP brands such as CyclePro, Hawk, or other OE products may require instructions provided by your factory service manual.

11. Information about our company is available on the About Us page. CV Performance is a manufacturer and direct distributor. Because of this CVP does not offer telephone ordering to retail customers. To order products by phone please contact one of our Authorized Dealers or online dealers when a dealer is not in your local area.


12. Our contact information is provided on our Contact Page and e-mails are answered daily M-F. CV Performance is a manufacturer and distributor so we encourage you to contact your local dealer for retail sales and support. To fully service all of our customers, retail order status or product support by phone is not available. Please submit all inquiries through the contact page or by visiting the support forum. Telephone sales are reserved for our commercial dealers however if ordering by phone is required please consult our Dealer Page to find a retail dealer in your area.

13. Please visit our Authorized Dealer page for a listing of local dealers, online resellers, and distributors. CV Performance welcomes new dealers and we encourage customers to share our company information with their local shop or reseller. CV Performance strongly supports local independent businesses.