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Support Forum for CVP products



CV Performance
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FAQ

FAQ - Questions
1.
Is it secure to order from this site?
2. Do you keep my personal information?
3. Can I ship to a different address?
4. When will my credit card be charged?
5. Has my order been shipped? When will my order arrive?
6. How do I track my order?
7. I forgot my account password. How do I retrieve it?
8. What is your return policy?
9. How do I find a product?
10. Where can I find support for CVP products?
11. How can I get information about your company?
12. How do I contact you?
13. How do I find a local dealer?


Answers
1. Is it secure to order from this site?
Yes, CVP uses SSL 128-bit encryption to secure your private information. Our shopping cart processes all the information by using the latest security technology and at no time is payment information stored or at risk. Payment information is entered through our bank processor and at no time is your credit card information ever visible to us.




Secured by GeoTrust SSL certificate providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

2. Do you keep my personal information?
Only information (name, address, email) is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us. Payment information is never stored nor seen by this site.

We do not sell or trade persoanl information. Click here to review our Privacy Policy.

3. Can I ship to a different address?
To prevent fraud and safeguard our customers, CV Performance only ships to verified billing addresses. Customers requiring an alternate shipping address must checkout through Paypal however, both billing and shipping addresses must be within the United States. Supplying an alternative shipping address is at the customer's own risk and CV Performance will not be responsible for lost or incorrectly routed packages.

Orders for non-U.S. customers must be paid through Paypal and we only ship to the same billing address and country as your billing address, no exceptions. Cross-border shipping addresses that differ from the billing address country are not accepted and will be cancelled/refunded should we catch this, less a processing fee that we incur from our payment processor. Read our Shipping Policy page for all details. Shipping to a freight forwarder is not allowed and is at the customer's own risk.

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4. When will my credit card be charged?
Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail following payment approval (registration required). CVP uses Paypal as a payment processor however you may use any major credit without the need for a Paypal account. Note that both payment confirmation and a shipping confirmation will come from our processor Paypal regardless of payment type. An accurate email address is required. Do not use email addresses that block transactional emails or require verification such as Earthlink.

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5. Has my order been shipped? When will my order arrive?
In most cases a shipping notice will be sent to your valid email address via USPS or from our site if you registered your account at checkout. You can check on the status of your order (registered users) by logging in and clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order. ONLY products ordered through this site can be viewed here. CV Performance products are sold by several other affiliate companies and are not logged on this site. Please allow 1-2 business days (M-F) for your order to be processed and packaged before shipping, excluding weekends and holidays. We only ship M-F.

Orders shipped under the Free Shipping option are sent via Ground - Parcel Select mail (US) and typically take 4-10 business days after order is packed and shipped. Delivery times may vary. Overweight items such as brake pads are excluded from the Free Shipping offer and shipped at cost. For Priority Mail shipping please allow 2-3 business days (M-F) or more after processing/packing for arrival. Note that all deliveries are subject to USPS delivery times and we cannot control delays due to circumstances beyond our control. Once we ship an item it is in the hands of the US postal service. CV Performance makes no claim or guarantee as to delivery times. Please do not select the free shipping option if you require delivery in less than 7-10 days. All items ship from California so please allow for extra delivery time to Eastern states.

We do our best to ship orders promptly however, during peak times of the year orders may be delayed. Each order is very important and we do our best to ship each package as soon as possible.

Please refer to our CV Performance Shipping Policy for full details.

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6. How do I track my order?
Tracking is provided for orders shipped via the Priority option ONLY. All others using the free shipping option include Delivery Confirmation to assure your order is delivered to the address provided during the payment process. Delivery Confirmation may be tracked through the USPS site but please be aware that their online history is not always accurately updated until an item is delivered. Some USPS tracking may not be updated on their online site for 1-2 days after a scan. CV Performance products are sold by other affiliates and are not logged on this site. If in doubt refer to your confirmation email for details.

Please refer to our CV Performance Shipping Policy for full details.


7. I forgot my account password. How do I retrieve it?
If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

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8. What is your return policy?
Our return policy is available on the Terms of Sale agreement. All sales are final however if for any reason a product is determined to be defective CV Performance will accept a return for exchange following authorization. Please contact CVP using our contact form for details. A return for any reason must be authorized first by contacting CV Performance and return shipping is not covered under any replacement agreement. Do not return an item before contacting CVP and receiving authorization. Items purchased through other resellers are subject to their policies. We are unable to accept returns of items purchased through other dealers or resellers.

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9. How do I find a product?
There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.

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10. Where can I find support for CVP products?
Support for CV Performance brand products is available from several sources.
1. Our Installation and Instructions page contains videos and written instructions for CVP brand products.
2. Online support for CVP brand products is available at the Bike-Talk.com forum.
3. Contact CV Performance for email support. Please provide your order number.

We are unable to provide support for non-CVP brand products.

Note that non-CVP brands such as CyclePro, Hawk, V-Factor, MID-USA, or other OE products may require instructions provided by your factory service manual. Please consult a qualified service technician if unsure about the installation of any OE product. 

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11. How can I get information about your company?
Information about our company is available on the About Us page. CV Performance is a manufacturer and direct distributor. Because of this CVP does not offer telephone ordering to retail customers at this time. To order products by phone please contact one of our Authorized Dealers or online dealers when a dealer is not in your local area.

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12. How do I contact you?
Our contact information is provided on our Contact Page and e-mails are answered daily Monday-Friday during normal business hours. CV Performance is a manufacturer and distributor so we encourage you to contact your local dealer first for retail sales and support. To fully service all of our customers, retail order status or product support by phone is not available, and we are unable to reply to retail inquiries left on our dealer support line.

Self-service support through our website, forum, and email is how we keep prices low and service high. Please submit all inquiries through our contact page and we will reply by email within 1 business day. Product support may also be found through our support forum. We are unable to accept orders or inquiries by telephone. If you are only able to place your order by phone, please consult our Dealer Page to find a retail dealer in your area to place an order by phone.

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13. How do I find a local dealer?
Please visit our Authorized Dealer page for a listing of local dealers, online resellers, and distributors. CV Performance welcomes new dealers and we encourage customers to share our company information with their local shop or reseller. CV Performance strongly supports local independent businesses.

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